Owing money can be a stressful and overwhelming experience, especially when it is with a company like Credit Solutions Ltd. With the potential to damage your credit rating, knowing how to handle this situation properly is important. This article will provide tips on talking to the company, negotiating payment plans, understanding your legal rights and exploring other options if all else fails. We will also discuss how Credibble can communicate with Credit Solutions Ltd on your behalf and find the best debt solution for you.

Who are Credit Solutions?

With over three decades of expertise in debt collection, Credit Solutions Ltd. is a reliable Financial Conduct Authority-approved firm. They are located at Capella Court, Brighton Road, Purley, Surrey, CR8 2PG.

As a debt recovery firm, they are always searching for discounted bad debts that can be purchased from banks and credit card companies. Generally, they will make cold calls to those who owe money to obtain it quickly.

Do not let Credit Solutions Ltd into your home, no matter what they say!

If this debt collection agency attempts to contact you by phone or in person, quickly contact us, and we will intervene on your behalf. No matter how they may pressure or threaten you, never make any promises – doing so would jeopardise your standing. Let us handle negotiations with Credit Solutions Ltd instead; rest assured that if our efforts are successful, these collectors won’t be reaching out again!

How can Credibble help me?

Dealing with debt can be overwhelming, especially when debt collectors or bailiffs are involved. Don’t panic! The Credibble Team is here to help. We can help you to stop proceedings and reduce the cost of your debt for free.

We offer a unique debt solution service partnered with Equifax, a world leader in providing consumer credit report data. This means we have instant access to all your major debt without you having to search through your paperwork. Furthermore, we’re supported by the Natwest Accelerator Programme for business and have a multiyear relationship with the organisation. Our extensive and unique personal finance knowledge goes far beyond debt solutions – so you can trust that you are in safe hands.

🏆 Why I should choose Credibble?
  • ✅ Write off unsecured debts over £6000
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Will Credit Solutions Ltd debt collectors come to my home for money?

Credit Solutions Ltd. has earned a reputation for sending field agents to people’s homes to discuss purported debts, which can be intimidating if you’re unfamiliar with their practices and regulations. Debt collection firms commonly resort to home visits when other methods, such as phone calls or post have not had the desired outcome.

Being served with legal documents can be a frightening and disorienting experience, not just for the recipient but also anyone in their family who is confronted by those serving them. Therefore, it is essential to understand your rights and familiarize yourself with the actions Credit Solutions Ltd may take to get results from you.

With years of experience in the debt resolution field, our independent website is a reliable ally when it comes to handling Credit Solutions Ltd and other creditors.

How will Credit Solutions chase me if I can’t pay?

Credit Solutions Ltd. uses advanced technology, often termed a CRM (customer relationship management system), to oversee their debtors and select the most successful debt process to produce the highest yields. Though some progress has been made in diminishing these powers, intimidation remains an effective means of implementation. You may have noticed news reports and documentaries criticising how severe bailiffs and collectors can be at times – such tactics are sadly part of our reality today.

The steps debt collectors generally take:

Credit Solutions Ltd will use an initial letter and phone call as their starting point to begin the pre-action protocol. Debt collectors are known for hounding defaulters. Thus, it is important for debtors to comprehend precisely what they owe, when the impending payment deadline expires, and any other related charges or penalties to evade compounded losses. You will be notified of any debt you owe through an initial letter from a collection agency. This document outlines the amount due and additional costs that may have been incurred since your last payment.

What happens if I don’t reply?

  • If you fail to repay your debt by the established deadline, Credit Solutions Ltd. will issue a county court judgment (CCJ) as part of their policy and may even threaten bankruptcy if the amount owed is more than £750. A visit to your home could also be necessary for them to take action against you.

Receiving a letter from a credit provider can feel personal, but it is something that all credit providers do. Don’t worry – help is available if you act quickly! If Credit Solutions Ltd. has contacted you, we are here to handle the situation and assist you throughout the process.

What rights do I have against Credit Solutions Ltd?

You have certain legal rights that protect you from debt collectors such as Credit Solutions Ltd. These include the right to be treated with respect, accurate information about your debt and payment options, and the right to dispute a debt or make payment arrangements without impacting your credit score. Additionally, creditors cannot threaten or harass you and must refrain from using abusive language when speaking with you or in person. Furthermore, creditors are not allowed to collect more money than the amount owed on top of interest charges associated with the debt. Finally, they are also required to follow all applicable laws regarding privacy; this means they can’t share any information about your financial situation without your consent (unless authorized by law). With Credibble as an ally in negotiations between yourself and Credit Solutions Ltd., you can ensure that these rights will be respected at every step.

How do I complain about Credit Solutions Ltd?

If you feel as though your rights have been infringed upon, or you are not satisfied with the level of service or communication that you have received from Credit Solutions Ltd, then you can make a formal complaint.

The first step in resolving any issue is to try and fix it directly with the company in question. This may involve writing a letter or making a phone call to their customer service team, explaining your concerns and providing any relevant evidence or documentation. It is essential to keep a record of any communication in case you need to reference it later. Credit Solutions Ltd have the following correspondence address:

  • Capella Court, Brighton Road, Purley, Surrey, CR8 2PG.

If this does not lead to a satisfactory outcome, or you are still unhappy with how Credit Solutions Ltd handled your case, then the next step is to escalate the matter to a regulatory body. In the UK, this would typically be the Financial Ombudsman Service (FOS), an independent organisation specialising in resolving disputes between financial services firms and their customers.

To complain to the FOS, you must provide case details and any relevant documentation. The FOS will then investigate your complaint, and if they find that Credit Solutions Ltd have breached any regulations, they may be required to provide redress or compensation.

It’s worth noting that the FOS is a free service, so making a complaint is unlikely to cost you anything other than your time. They are also impartial and have the power to make binding decisions, meaning that if they find it in your favour, Credit Solutions Ltd will be legally obliged to comply with their ruling.

While making a complaint may feel daunting, it is an essential step in ensuring that your rights are protected and that you receive the support and assistance you need. With the help of Credibble, we can assist you in making effective, evidence-based complaints and ensuring that your voice is heard.

How does the Consumer Services Association deal with complaints?

The Consumer Services Association (CSA) is a professional trade association representing companies specialising in consumer debt collection, investigation and tracing. They have a code of conduct that all members must adhere to, including guidelines on dealing with complaints.

If you have a complaint about a member company of the CSA, the first step (as previously mentioned) is to try and resolve the matter directly with them. You should write to them outlining your complaint and providing any evidence or documentation to support your case. They will then investigate the matter and respond to you in writing.

If this does not lead to a satisfactory outcome, you can escalate the matter to the CSA. They have a formal complaints procedure involving an independent investigation of your complaint. You will need to provide details of your case, including any relevant evidence or documentation, and the CSA will then investigate your complaint and provide a written response.

If you are unsatisfied with the outcome, you can refer the matter to an independent redress scheme. The CSA has several approved redress schemes that members must belong to, including the Financial Ombudsman Service (FOS), which deals with complaints about debt collection companies.

The FOS is an independent organisation specialising in resolving disputes between financial services firms and their customers. They have the power to make binding decisions, meaning that if they find it in your favour, the debt collection company will be legally obliged to comply with their ruling.

Overall, the CSA takes complaints very seriously and has a robust complaints procedure in place to ensure that members adhere to their code of conduct.

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Frequently Asked Questions

Yes, Credit Solutions Ltd is a legitimate debt collection agency acting on behalf of creditors to recover unpaid debts. But always validate debts directly with original creditors. [1]

Credit Solutions likely calls if you have outstanding debt with one of the creditors it acts on behalf of to collect repayment. Request validation and discuss options. [2]

Yes, being contacted by UK debt collectors can lead to default notices and further creditor action that damages credit scores if debts remain unpaid. [3]

Some scam debt collector calls are fake. Always verify alleged debts directly with the original creditor and do not pay just from calls. [4]

In the UK, debt collectors should only contact you between 8am-9pm. Calls outside these hours may breach rules. [5]

You can request no further contact by phone in writing aside from required mailed statements on your account under UK debt collection rules. [6]

Debt collectors cannot visit your home without permission in the UK. Enforcement agent visits require court issued warrant. [7]

Debt collectors can only call UK consumers between 8am-9pm under Financial Conduct Authority and Ofgem rules. [5]

Creditors cannot harass, lie, improperly threaten legal action, contact employers etc. They must follow debt collection regulations. [8]

Yes, if you set up a debt management plan, StepChange will contact creditors to negotiate reduced payments and interest rates. [9]

Write to the debt collector requesting a copy of your original signed contract with the creditor as evidence validating the debt. [10]

Ignoring debt collectors risks escalation to court and bailiffs. Communicate to validate debt and negotiate affordable repayment plans. [11]

UK debt collectors typically have up to 6 years in England and Wales, or 5 in Scotland, to recover debts before they legally expire. [12]

You have the right not to deal with debt collectors and request contact only via post. But this risks escalation if you do not repay valid debts. [13]

Ignoring debt collectors could result in legal action, increased fees and significant damage to your credit rating. [4]

Debt collectors are unlikely to give up pursuing valid lawful debts within the statute of limitations, usually up to 6 years. [14]

Do not admit responsibility, make partial payments or give bank details. Request validation then negotiate affordable repayment plans. [15]


  1. https://www.moneyhelper.org.uk/en/debt-and-borrowing/dealing-with-debt-collectors/is-a-debt-collector-contacting-you-legitimately
  2. https://www.stepchange.org/debt-info/debt-collection/contacted-by-a-debt-collection-agency.aspx
  3. https://www.experian.co.uk/consumer/guides/debt-collectors.html
  4. https://www.citizensadvice.org.uk/debt-and-money/action-your-creditor-can-take/stopping-a-debt-collector-contacting-you/check-if-a-debt-collector-is-fake-or-legitimate/
  5. https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-loans-hire/debt-collection
  6. https://www.stepchange.org/how-we-help/debt-collection-agencies.aspx
  7. https://www.citizensadvice.org.uk/debt-and-money/action-your-creditor-can-take/stopping-a-debt-collector-contacting-you/debt-collector-visiting-your-home/
  8. https://www.stepchange.org/debt-info/debt-collection/debt-collection-agencies-and-your-rights.aspx
  9. https://www.stepchange.org/how-we-help/debt-management-plan.aspx
  10. https://www.nationaldebtline.org/fact-sheet-library/dealing-with-debt-collectors-ew/
  11. https://www.moneyadviceservice.org.uk/en/articles/deal-with-bailiffs
  12. https://www.stepchange.org/debt-info/debt-collection/contacted-by-a-debt-collection-agency.aspx
  13. https://www.citizensadvice.org.uk/debt-and-money/action-your-creditor-can-take/stopping-a-debt-collector-contacting-you/debt-collection-agencies-harassing-you/
  14. https://www.moneyadviceservice.org.uk/en/articles/dealing-with-debt-collectors
  15. https://www.moneysavingexpert.com/loans/debt-collectors/
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